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ELECTRICAL PRODUCT SUPPORT TECHNICIAN

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Manufacturing & Warehouse
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20202229 Requisition #
Duration: Temp to perm
Location: Big Flats, NY
Job Title: Electrical Product Support Technician 
Pay Rate: Based on experience
  
Day to Day Responsibilities: 
Performs repairs on electronic items (customer returns), inspects incoming electronics and performs final testing on completed machines prior to shipment. 
Powers up and troubleshoots new machines in preparation for final testing. 
Machine setup and final testing for equipment prior to shipping. 
Electronics repairs (board level and computers) of items found to be defective from both in-house failures and customer returns. 
Customer support, including telephone, email correspondence and possible occasional onsite visits (as described in travel requirements section). 
WIP / INSPE – Modify, configure and test computers, electrical components and subassemblies prior to entering into stock. 
Possesses diverse knowledge and is able to answer questions and have discussion with other technicians. 
Executes required ISO procedures. 
Installs software and firmware. 
Repairs machines and circuit boards. 
Performs advanced soldering at the component level. 
Performs advanced troubleshooting at the subassembly and machine assembly level. 
In cooperation with engineering, ensures that necessary work instructions are written and properly maintained. 
Researches topics and effectively organizes and communicates ideas, data, results and conclusions. 
Works on specific technical issues with groups both internal and external to the client.
Discusses technical issues, presents results, and advocates courses of action to groups internal and external to the client.
Evaluates new product designs in support of product engineering, and provides feedback to their continuous improvement efforts for current products. 
May provide general technical oversight to the electronics group. 
Assists in the training of electronic assemblers. 
Provides specific technical oversight or mentoring, and assumes responsibility for the work performed by lower grade employees assigned to him/her 
Maintains a clean and safe work environment by adhering to the safety guidelines and procedures outlined by the company 
Powers up and troubleshoots new machines in preparation for final testing. 
Performs machine level functional testing as per current test procedures/checklists; troubleshoots, repairs or oversees repairs as required 
Designs, builds and troubleshoots test fixtures and test equipment 
Assists assembly personnel with the movement, installation and removal of machines on to and off from the test loops 
Machine setup and final testing for equipment prior to shipping 
Executes machine test procedure to ensure fully functional machine prior to shipment 
Electronics repairs (board level and computers) of items found to be defective from both in house failures and customer returns. 
Analyzes machine level field returns, participates in customer complaint analysis and resolution, and facilitates or implements corrective actions 
Analyzes circuit boards and complex subassemblies returned from the field 
Customer support, including telephone, email correspondence and possible occasional onsite visits (as described in travel requirements section). 
Supports, on request and as required, the field service department, the field sales offices and customers. 
WIP / INSPEC – Modify, configure and test computers, electrical components and subassemblies prior to entering into stock 
Implements software and firmware modifications
 
Required Skills and Experience:
Associate's degree (A.S.) in electronics or equivalent training is preferred and a minimum of 10 years relevant experience; or equivalent combination of education and experience 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to read and follow mechanical blueprints, and follows wiring, schematic, and ladder diagrams. 
Ability to write reports, business correspondence, and procedure manuals. 
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 
Valid Passport 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Basic knowledge of Microsoft Office, BPCS, Lotus Notes and Windchill. 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to touch, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must regularly move up to 25 pounds and occasionally move up to 50 pounds. Common sense should be used, if the item is more than can lift comfortably get help and/or use a forklift or hoist. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral perception and ability to adjust focus.
 
Additional Information 
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
Candidates must currently reside in USA or Canada
CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company
  
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Laura.dominguez@ctg.com
 



CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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About CTG

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