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Customer Support Representative

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Information Technology
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21200342 Requisition #

CTG is currently assisting one of its premiere clients in staffing a Customer Support Representative in North York, ON

Position: Customer Support Representative
Location: North York, ON

Duration: 10+ month

Pay Rate: 20/Hour

Hours: 7.5 hr day X 5 = 37.5 hr week (Mon - Fri)
 

ESSENTIAL FUNCTIONS:

  • Responsible for tracking and resolving outstanding payment issues
  • Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface.
  • Must understand contract documents and terms of obligations.
  • Evaluate if credit or debits need to be issued and rationalize payment plans with customers.
  • Ability to identify root cause and implement process improvement procedures to eliminate.
  • Working knowledge of customer’s overall business accounts.
  • Owner of customer file end to end for resolution.
  • Ability to recommend alternatives for problem resolution.
  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Ability to explain machine performance and invoices in detail.

SKILLS:

  • Fully competent in all aspects of assignment Ability to help peers
  • Negotiating skills
  • Strong communication skills
  • Accurate and quick data entry skills

EDUCATION and EXPERIENCE:

Minimum: High School, plus PC and typing experience. Technical experience. 6 months Preferred: Community College Diploma/University Degree or equivalent experience. 

 



CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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About CTG

Click here to learn more about CTG, the company culture, and our employee benefits, and read what it's like to work at CTG from current employees.

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