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Information Technology
20200969 Requisition #

CTG is looking for a Bilingual Customer Solutions Representative position in Saint John, NB.


Position:                    Customer Solutions Representative

Location:                   Saint John, NB

Compensation:         $14.00 / hour.

Duration:                   On-going contract. Full time: 37.5 h/week

Hours:                       Weekends: Saturday and Sunday 8pm to 8am / Monday and Tuesday 10pm to 8am (off every 2nd Tuesday)


Position Concept

This position provides Business Support to a variety of significant Major Accounts in the areas of Customer Relations, Service and Solutions, Account Management, Customer Care and Installation Coordination. Another key role of this position is to serve as primary contact to Business Account Teams, Field Management as well as our Customers.

Major Responsibilities
• Establish and maintain good customer relations, with both internal and external customers
• Support service call requests, provide solutions based on customer requirements.
• Operate in accordance of proven account customized solutions and within an advanced remote solution strategy.
• Serve as first point of contact for any and all related issues –Delivery / Service / Supplies
• Meet and exceed performance targets
• Proactively initiate improvement of processes or operational guidelines inside applications, initiatives, solutions, etc.; in an effort to deliver a superior customer support strategy.
• Accurately update and maintain all existing account databases
• Work effectively in a team environment
• Provides support for emergency supplies / CRU orders
• Acts as the Customer Advocate and facilitates resolution of customer complaints
• Maintains confidentiality and proprietary information between each Major Account
• Promotes customer loyalty by ensuring adherence to a closed loop process for all customer issues or equipment activity.
• Participate in any training initiatives that will enhance or build on overall team or individual skillsets, to uphold a first point of contact customer focused support strategy.


• Superior Customer Service/Relation skills including second level question probing ability
• Demonstrated Multitasking: Strong organization skills and ability to prioritize
• Post-Secondary Education or equivalent business experience
• Strong organization knowledge
• Effective communication and interpersonal skills
• High level of self-motivation, self-starter
• High Sense of Urgency
• PC and systems knowledge
• Strong Team Player but able to work under minimal supervision
• Good Problem Solving skills and creativity
• Solid planning and organizational skills


EXPERIENCE:   Minimum 1-year of Customer Service Experience.

                           Knowledge of Networking, PC Applications MAC.

                           Experience is an assetm but not a requirement as training is provided


EDUCATION:    Minimum: GED / High School Education with related Technical/Business Experience.           

Preferred: Post-Secondary Education in a Technical Field.


CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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About CTG

Click here to learn more about CTG, the company culture, and our employee benefits, and read what it's like to work at CTG from current employees.

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