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CUSTOMER SOLUTIONS REPRESENTATIVE

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Information Technology
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20201047 Requisition #
CTG is looking for a Customer Support Representative position in Saint John, NB.
 
Position:                    Customer Support Representative
Location:                   Saint John, NB
Compensation:         $14.00 / hour.
Duration:                   On-going contract. Full time: 37.5 h/week

This position provides service and solutions support for our Major Accounts. Offering technical trouble shooting to help solve the customers equipment issues, escalations to 2nd level technical support, dispatching field service technicians and 3rd party equipment, supplies ordering, general inquires and follow-up or customer care calls on the customers original inquiries.
 
ESSENTIAL FUNCTIONS:
  • Answer calls, emails and electronic service requests (or tickets) in a friendly and professional manner.
  • Perform technical troubleshooting to resolve customer issues.
  • Ensure quality by following call and system processes.
  • Acts as the front line for the field operations (first point of contact) in any escalations
  • Establish and maintain good customer relations with both internal and external customers.
  • Diffuse difficult customer situations.
  • Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference.
  • Record, track and monitor problem resolution.
  • Input and/or update documented information in a computerized database Order supplies and track (if required) utilizing the web based tools provided. Manage 3rd party equipment and supplies.
 SKILLS:
  • Ability to prioritize and manage multiple applications.
  • Ability to demonstrate strong interpersonal and effective written & verbal communication skills.
  • Ability to demonstrate a high amount of creativity and self-motivation. Demonstrate a high sense of urgency while in a high paced, professional work environment.
  • Ability to demonstrate superior customer service and professional telephone skills.
  • Able to demonstrate proficiency in use of personal computers and applications
  • Demonstrate ability to be a strong team player & work effectively in a team environment.
  • Ability to work under minimal supervision in high-pressure situations.  
 
KNOWLEDGE: MS Office Suite, Internet Navigation, Email/Outlook, Networking.
EXPERIENCE: Technical troubleshooting experience an asset. EDUCATION: Minimum- High School Diploma. Preferred- Post Secondary Education.
EDUCATION: 2 years related work experience an asset
 




CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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About CTG

Click here to learn more about CTG, the company culture, and our employee benefits, and read what it's like to work at CTG from current employees.

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