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CUSTOMER RELATIONS SPECIALIST

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Information Technology
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20201221 Requisition #
CTG aide un client de premier plan à recruter un Spécialiste Relation Clientèle Bilingue à Montréal, QC.
 
Position/Poste: Spécialiste Relation clientèle/ Customer Relations Specialist
Location/Lieu: Montreal, QC
Duration/Durée: Ongoing / En cours
Pay Rate/Taux de rémunération: $19.90
Hours/Heures: M-F 8:30am to 5pm – L-V 8:30am à 5pm
 
DESCRIPTION:
 
PRINCIPALES RESPONSABILITÉS
 
•Gérer et prendre efficacement en charge les demandes des clients (téléphone, courriel) jusqu’à ce que les problèmes soient résolus
•Rechercher et analyser des questions de clients et faire des recommandations et des propositions de solutions.
•Résoudre les problèmes de facturation avec un haut niveau de précision
•Assurer la liaison avec les autres services, au besoin
•Escalader les problèmes pour résoudre les demandes de facturation dans les délais prescrits
•Offrir aux clients une expérience exceptionnelle
 
EXIGENCES
 
•Parfaitement bilingue (français et anglais)
•Diplôme universitaire ou d’un collège communautaire ou expérience professionnelle équivalente
•Attitude axée sur la clientèle
•Solide esprit d’équipe
•Excellentes aptitudes pour la résolution de problèmes et les communications (écrites et verbales)
•Capacité de travailler rapidement et souvent sous pression
•Organisation et souci du détail
•Détermination d’obtenir des résultats


Roles & Responsibilities
• Effectively manage and take ownership of customer inquiries (phone, email, online) through to resolution
• Research and analyze customer issues and recommend solutions within empowerment guidelines
• Process billing adjustments with a high level of accuracy
• Effectively interface with other internal departments as required
• Escalate issues to resolve inquiries within pre-defined service levels
• Ensure excellent customer experience
• Participate in process improvement initiatives
Skills & Qualifications
• Bilingual (French and English)
• College / University degree or business equivalent
• Extremely customer-focused
• Strong team player
• Excellent telephone, organizational, and problem-solving skills
• Ability to work quickly in high pressure situations
• Superior interpersonal and communication skills
• Ability to multi-task with keen attention to detail
• Superior computer skills and technical proficiency



CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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About CTG

Click here to learn more about CTG, the company culture, and our employee benefits, and read what it's like to work at CTG from current employees.

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